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About Us Flint Hire and Supply Ltd was established 27 years ago to provide the entertainments industry with a single source for specialist theatre hardware and paints. Our unrivalled experience enables us to stock products perfectly suited to the industry. As Flints supply huge quantities of rope and pulleys we can also offer the marine industry with off the shelf supplies.
Our Contact details:
Flint Hire & Supply Ltd
Queens Row London SE17 2PX United Kingdom
Phone: 020 7703 9786
Fax: 020 7708 4189
Email: sales [at] flints [dot] co [dot] uk
VAT No. GB 237 6156 54
Company number: 1575595 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling The shopping cart will calculate the shipping charge automatically based on the weight of the consignment, the type of goods being shipped, their value and the destination. |
Delivery Schedule For goods within the UK you should receive your order within 4 working days. During the busy months of October and November it may take a few days longer. If for some unusual reason this is not possible we will contact you by email, fax or phone. Goods being sent outside UK should arrive within 14 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Guarantee All the goods we supply should reach you in perfect condition. If for any reason you are unhappy with the goods we will replace them or refund your money. If you need to return goods ordered in error there will be a 20% restocking charge. Unfortunately we are unable to accept any lifting gear as returns due to the test certification being invalidated. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 7703 9786 (International +44 020 7703 9786) or fax us on 020 7708 4189 or write to us at Queens Row London SE17 2PX United Kingdom |
Privacy Policy Flint Hire & Supply Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. We may from time to time email you with special offers and promotions. Any such email will have an opt out option. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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