Terms & Conditions
All prices in this catalogue exclude VAT which will be charged at the prevailing rate.
Prices are correct at the time of going to press but are subject to change without notice. Errors and omissions excepted.
We accept payment by cash, cheque [payable to Flint Hire & Supply Ltd] or credit card. Please do not send cash by post.
Payment must be made in sterling.
Credit accounts can be opened subject to status. Please contact the accounts department for details.
We will endeavour to arrange delivery of goods within the time scales requested, but cannot be liable for any consequences of failure to deliver on time.
We endeavour to keep adequate stock of our products. However this is not always possible. You will be advised as soon as possible of any delays.
Damage or short delivery must be noted on the carrier's delivery documentation and notice in writing given to the company within 3 days of receipt of goods.
Claims for non-delivery must be made in writing to the company within ten days of invoice.
Returns and Cancellation Policy
Your rights to return goods may be protected under UK consumer laws pertaining to distance selling. Section 2 of the Consumer Rights Act 2015 lays out the key definitions pertinent to the Act:
A 'consumer' is "an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession." This extends beyond any previous definition in UK or EU law as it includes contracts that are entered into for a combination of personal and business reasons.
A 'trader' is defined as "a person acting for purposes relating to that person's trade, business, craft or profession, whether acting personally or through another person acting in the trader's name or on the trader's behalf."
Consumers: You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery if the order is returned in full. Do this by contacting us by email or telephone and quoting the order number supplied to you. Returns will not be possible for special orders, specially cut lengths, made up cloths or lifting equipment. Your refund will be paid within 14 days of us receiving the goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Traders: Other than goods which reach the customer in an unusable condition, the company will only accept returns subject to a 20% handling charge unless by prior arrangement. The goods must be returned from the customer in good condition. Returns or cancellations will not be possible for special orders, cut lengths, made up cloths or lifting equipment. Any goods returned should be in saleable condition.
The specification and description of goods in our catalogue were correct to the best of our knowledge at time of going to press. However we reserve the right to change specifications without notice.
The customer shall be wholly responsible for ensuring that all products are entirely appropriate for the use and application intended.
All sales are subject to our full terms and conditions which are available on request
Our Contact details:
Flint Hire & Supply Ltd
Unit 9 Deptford Trading Estate
Blackhorse Road, London, SE8 5HY
Phone: 020 7703 9786
VAT No. GB 237 6156 54
Company number: 1575595